All Research Sponsored By:ServiceNow

Wipro boosts resilience and the employee experience
CASE STUDY: When a leading technology services and consulting company began to struggle with issues such as application sprawl, they sought out a solution that could unify their toolsets to manage their customer and employee support services. Browse this case study to learn more.
Posted: 06 Jul 2023 | Published: 06 Jul 2023

TOPICS:  .NET

The 10 ways to anticipate, eliminate, and defeat cyberthreats
EBOOK: Your business is forced to defend against actual cyberthreats and potential ones. So, how can you bolster your security stance in the face of all these risks? Check out this e-book to discover 10 ways that a cloud-based platform with an integrative approach can help you do so.
Posted: 06 Jul 2023 | Published: 06 Jul 2023

TOPICS:  .NET

How your next technology decision could impact your ESG goals
EBOOK: The beginning of your ESG journey can feel daunting, but smart technology decisions can make the road much smoother. To get ahead of your sustainability goals, explore this ServiceNow guide to the top ESG trends and opportunities.
Posted: 06 Jul 2023 | Published: 06 Jul 2023

TOPICS:  .NET

Thwart cyberthreats fast with security operations + AI Ops
WHITE PAPER: At 83%, a vast majority of businesses studied in the “2022 Cost of a Data Breach” report experienced more than one data breach. Take a look through this white paper to learn how, by leveraging AIOps, you can protect your organization from a similar fate.
Posted: 06 Jul 2023 | Published: 06 Jul 2023

TOPICS:  .NET

How to Have Productive Experiences for Your Employees
WHITE PAPER: An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management

Making Employee Journeys Unforgettable
WHITE PAPER: Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management

Elevate the Employee Experience with ESG
WHITE PAPER: Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
Posted: 16 May 2023 | Published: 16 May 2023

TOPICS:  IT Management

5 ways to reduce IT asset costs to free up budget for growth-driving change and innovation
WHITE PAPER: Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
Posted: 05 Apr 2023 | Published: 31 Jan 2024

TOPICS:  .NET

Create a Powerful, Unified Experience with Hyperautomation and Low-Code
LANDING PAGE: As organizations try to achieve company-wide modernization, many are running into challenges with manual, monotonous tasks that can hinder collaboration. Hyperautomation can help your teams operate at the pace of change and streamline repetitive tasks for improved connection and creativity. Access this resource to learn more.
Posted: 09 Mar 2023 | Published: 09 Mar 2023

TOPICS:  .NET

Reduce Costs While Delivering Seamless Customer Service
LANDING PAGE: Today’s customers want fast, seamless, and convenient service. However, achieving an enhanced experience requires automated and streamlined processes that can effectively solve customer issues. So, how can you meet these expectations while also decreasing your cost to serve? Dig into these resources to learn more.
Posted: 08 Mar 2023 | Published: 08 Mar 2023

TOPICS:  .NET

Reinvent new ways to work across the enterprise with ServiceNow Employee Workflows
LANDING PAGE: Today’s fast-paced business world requires equally efficient employee platforms that can provide satisfactory experiences across the board. So, what strategies should you adopt to ensure that your employees are connected, unified, and productive? Browse this resource to learn more.
Posted: 04 Mar 2023 | Published: 04 Mar 2023

TOPICS:  .NET

Why Strategic Automation Empowers Employees for HR and Workplace Services
WHITE PAPER: This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
Posted: 14 Feb 2023 | Published: 14 Feb 2023

TOPICS:  IT Management

The Rise of the Employee Experience Platform
WHITE PAPER: This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
Posted: 30 Jan 2023 | Published: 30 Jan 2023

TOPICS:  IT Management

Project Portfolio Management 101
WHITE PAPER: As your business adopts new technologies and processes to stand out in the evolving marketplace, ensuring strong project portfolio management (PPM) becomes crucial. Check out this white paper for a PPM deep dive.
Posted: 11 Jan 2023 | Published: 11 Jan 2023

TOPICS:  .NET

Creating organizational agility
WHITE PAPER: It is increasingly difficult to predict what will happen in even the next quarter, so the idea of planning a full year several months before that year began is obsolete. This white paper looks at organizational agility, an operating model that borrows from Agile in order to develop an ideology that can fuel a higher level of optimization.
Posted: 10 Jan 2023 | Published: 10 Jan 2023

TOPICS:  .NET

The Total Economic Impact™ Of Servicenow Customer Service Management
ANALYST REPORT: Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
Posted: 10 Jan 2023 | Published: 09 Jan 2023

TOPICS:  .NET

Power Of The Platform
WHITE PAPER: How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
Posted: 06 Jan 2023 | Published: 07 Jan 2023

TOPICS:  .NET

Automation antidotes for the top poisons in cybersecurity management
EBOOK: Almost half of all CIOs believe their cybersecurity may not be on par with their digital transformation efforts, but 80% of organizations that use automation say they can respond to vulnerabilities in a shorter timeframe. Download this white paper to help
Posted: 04 Oct 2022 | Published: 04 Oct 2022

TOPICS:  .NET

Same Cyberthreat, Different Story
EBOOK: Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
Posted: 28 Sep 2022 | Published: 26 Sep 2022

TOPICS:  .NET

Building a shared services organization structure
EGUIDE: As organizations work to combat today's economic climate, hybrid and remote workforces, and new services in cloud environments, some have decided to centralize their shared services structure. However, transitioning to this landscape is easier said than done. Access this guide to learn more.
Posted: 17 Feb 2023 | Published: 15 Feb 2023

TOPICS:  .NET

What is Low-Code? A Guide to Enterprise Low-Code App Development
EGUIDE: Dive into this e-guide for a comprehensive look at enterprise low-code app development, with the essential steps you need to know.
Posted: 01 Feb 2023 | Published: 01 Feb 2023

TOPICS:  .NET

Guide to building an effective employee experience strategy
EGUIDE: As companies continue to prioritize employee experience, many are still running into challenges understanding the wants and needs of their staff. But with risks such as wasting money on poor HR software, how can organizations better keep up? Take a look at this guide to learn more.
Posted: 01 Feb 2023 | Published: 01 Feb 2023

TOPICS:  .NET

What Is Risk Management and Why Is It Important?
EGUIDE: Risk is an inherent counterpart to reward, and anyone who takes part in business of any kind needs to understand what risk is and how to manage it. This e-guide provides a breakdown of what risk management is and why it is important, examining risk from different angles in order to compose a comprehensive view. Read now to learn more.
Posted: 30 Jan 2023 | Published: 27 Jan 2023

TOPICS:  .NET

Ultimate guide to customer service for businesses
EGUIDE: Understanding your customers’ needs – and their desires – can improve customer retention and create a predictable source of revenue but doing so requires constant care and attention. Download this custom TechTarget e-Guide to unlock tips, tricks, and best practices and give your customer service the boost it needs to thrive in 2023.
Posted: 30 Jan 2023 | Published: 27 Jan 2023

TOPICS:  .NET

2022 Gartner® Critical Capabilities for IT Service Management Platforms
WHITE PAPER: Read to learn about Gartner's key findings, recommendations, and other insights on the IT service management platform market that ServiceNow views as invaluable This paper also explains why Gartner scored ServiceNow's ITSM platform higher than any other platform.
Posted: 25 Jan 2023 | Published: 25 Jan 2023

TOPICS:  IT Management