WHITE PAPER:
New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.
WHITE PAPER:
This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.
WHITE PAPER:
This paper illustrates how Sterling Commerce solutions drive greater efficiencies, and improve the return on your B2B infrastructure investment. It explores how to automate more transactions with your existing electronic partners, and how to simplify the assessment and onboarding of your remaining manual trading partners.
EBOOK:
In this resource, learn how finance and accounting innovations can spur strategic initiatives, the importance of standardizing processes, how big data can lead to big opportunities, and much more.
EBOOK:
Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.
WHITE PAPER:
SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.
WHITE PAPER:
Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.
EGUIDE:
We dive straight into the importance of Identity and Access Management and its importance in modern day IT. We also take a close look into how it can bolster companies' compliance and will be running you through the do's and don'ts of taking interviews about IAM.
WHITE PAPER:
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
