WHITE PAPER:
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.
TRIAL SOFTWARE:
Download this 20 day evaluation version of the Active Directory Change Reporter. This download includes both the standard and enterprise editions. Just select between the Basic (standard) or Full-featured (Enterprise) modes in the setup wizard or in the Start Menu.
WHITE PAPER:
Review this essential paper to learn about the role of business intelligence and analytics reporting in the modern enterprise. Find out why streamlined BI reporting is now critical, how better BI transcends to better business decision-making, which data is most valuable to BI, and much more.
EGUIDE:
Secure and compliant email systems are essential for financial services companies. In this two part series on email security best practices, expert George Wrenn discusses how to capture emails, securely archive the messages and detailed reporting.
CASE STUDY:
In this case study, discover how Peet's Coffee & Tea leveraged a unified business management technology to overcome the challenges of a legacy business management system.
EGUIDE:
Business intelligence (BI) has become more essential than ever before as organizations strive to extract meaningful information from growing stores of data. Inside this e-guide, gain strategic insight from the BI implementation experiences of your peers.
WHITE PAPER:
This paper, intended for both IT and operational management, explores a series of high-level best practices for analytics and data warehousing based on Sybase’s experience with successful implementations. Suggestions are provided in three categories: performance, cost control, and ease-of-deployment with each dimension broken down into sub-topics.
WHITE PAPER:
Access this white paper to learn the benefits of advanced data mining, including a greater return on investment. It offers practical guidance for incorporating additional data types and sources, expanding the scope of data mining projects and deploying results more effectively throughout your organization.
INFORMATION CENTER:
The IBM Analytics Solution Center in the Washington, DC area focuses on solving the business and mission problems of public sector agencies, and the U.S. Federal government through the use of analytics. Visit this center online and see how you too can gain access to useful information, industry experts, and technology to reach your mission goals.
EBOOK:
The BI market offers a dizzying array of technology options. From collecting organizational requirements, writing RFPs, conducting evaluations and running proof of concept projects, there is a lot involved in BI purchases. Read on to get straightforward advice from industry analysts and expert practitioners.
